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MeridianIT Partners
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Managed IT · Cloud · Security

Your whole IT department.
One number to call.

We run the helpdesk, the cloud, the backups and the security for growing companies — so your team can get back to the work that actually pays the bills.

Book a 20-minute call See what we cover
15-minute average response ISO 27001 certified No long lock-in
meridian · client console Live
Fleet uptime · last 30 days
99.98%
▲ 0.04%
Open tickets4
Endpoints1,284
Threats blocked37
Latest activity auto-refresh
ResolvedVPN drops · Leeds office2m
AutoM365 licence cleanup18m
VerifiedBackup restore test · 1.4 TB02:00
Phishing blockedfinance@ · 09:42
Backup verified02:00 · 1.4 TB
Microsoft 365AzureEntra IDCisco MerakiFortinetVeeamIntuneSentinelOneUniFiAWSProofpointDatto
99.98%Measured uptime across the fleet
11 minMedian first response, 24/7
1,284Endpoints under management
96%Client retention, five-year rolling
What we do

One partner for the whole stack.

Most MSPs sell you a ticket queue. We take ownership of the messy bits — the licences, the ageing server, the firewall nobody has logged into since 2021.

Service desk

Real humans on the phone, 24/7. Tier 1 to Tier 3, onboarding, offboarding and asset tracking included — not billed as extras.

15-min SLAUK & US hoursOnsite when needed

Cloud & Microsoft 365

Migrations that don't ruin a weekend, tenant hardening, Azure landing zones and a monthly sweep of licences you're paying for but nobody uses.

M365AzureEntra ID

Cyber security & compliance

Managed detection, endpoint protection, email filtering and phishing training. We'll also get you through Cyber Essentials or ISO 27001 without the theatre.

MDRZero trustISO 27001

Backup & continuity

Immutable cloud backups, tested restores and a disaster recovery runbook that actually names people and phone numbers. Quarterly restore tests, not annual promises.

Veeam3-2-1-1Quarterly DR tests

Networks & connectivity

Firewalls, switching, Wi-Fi that works in the meeting room, and circuits that don't fall over when the whole office is on Teams at once.

SD-WANWi-Fi 6EMeraki / UniFi

Devices & lifecycle

Procurement without the markup games, zero-touch imaging, MDM, patching and certified disposal. A new starter is productive before their first coffee.

IntuneAutopilotSecure disposal
How we work

Boring, predictable IT. On purpose.

No heroics, no 3am surprises you didn't cause. We start with an honest baseline, fix what's actually dangerous, then keep the lights on while the roadmap happens.

  • Named account engineer — not a rotating queue
  • Documentation you own, in your own tenant
  • Quarterly business review with your vCIO
  • 90-day exit. We'd rather earn it than trap you.
01

Audit & baseline

Two weeks, fixed fee — credited back if you sign. We map every device, licence, admin account and quiet risk.

02

Stabilise

Backups, MFA, patching and the firewall rules that were "temporary" in 2019. Critical gaps close first.

03

Run & improve

A named pod answers your tickets, owns the documentation and brings a monthly service review you can actually read.

04

Scale with you

Office moves, acquisitions, new compliance regimes. The plan changes; the accountability doesn't.

Sectors

We know your compliance officer by first name.

Different sectors, different regulators. The fundamentals are the same; the paperwork isn't. Here's where we do our best work.

Legal

Matter-centric document systems, legal aid compliance and a helpdesk that understands "the brief is due at 9am".

Healthcare

GDPR, DSPT and clinical systems. Locked-down endpoints without locking out the clinicians who need them.

Finance

FCA operational resilience, immutable records and phishing simulations your partners will remember.

Manufacturing

Shop-floor Wi-Fi, OT segregation and MRP systems that predate everyone currently in the room.

Nonprofit

Microsoft 365 grants, tight budgets and trustees who want a straight answer about risk.

Education

Safeguarding-aware filtering, shared devices and September onboarding at scale.

Client story · Legal
“We went from three IT providers pointing at each other to one team that just fixes it. Ticket volume dropped 38% in a quarter, and I stopped hearing about printers.”
SR
Sarah RowanOperations Director, Harrow & Finch LLP
−38%ticket volume in 90 days
11 minmedian response, down from 4.2h
100%backups restore-tested
Pricing

Straightforward, per-user pricing.

No setup fee. No "project hours" hidden in the small print. Pick a lane; we'll right-size it after the audit.

Essential

For 10–50 staff who need the basics done properly.

£39per user
per month

Billed annually · 10-user minimum

Start here
  • 8am–6pm service desk
  • Remote monitoring & patching
  • Endpoint protection
  • Microsoft 365 user management
  • Onboarding & offboarding
  • Monthly health report
Most chosen
Managed

The full department. Everything monitored, backed up and defended.

£69per user
per month

Billed annually · most clients land here

Book a call
  • Everything in Essential
  • 24/7/365 service desk
  • Managed detection & response
  • Immutable cloud backup
  • Microsoft 365 tenant hardening
  • Quarterly vCIO review
Enterprise

For 100+ staff, multi-site and regulated environments.

Custom

Scoped after the audit

Scope a plan
  • Everything in Managed
  • Dedicated engineering pod
  • Onsite visits & smart hands
  • ISO 27001 / Cyber Essentials programme
  • Disaster recovery testing
  • 4-hour onsite SLA

All plans include onboarding, asset discovery and a 30-day exit. Prices exclude VAT. Need something in between? We'll build it.

Support & questions

The questions we get before the first invoice.

Still deciding? Ask an engineer, not a salesperson. You'll get a straight answer, even if it's "you don't need us yet".

Talk to a human hello@meridian-it.example
+44 20 7946 0812
Are you just an outsourced helpdesk?
No. The desk is the visible part. Behind it sits the monitoring, patching, backup, security and vCIO work that stops the tickets existing in the first place. Roughly 70% of what we do is preventative.
What actually happens at 2am if something breaks?
An on-call engineer is paged, not a voicemail. We triage, contain and either fix it or wake you with a clear decision to make. You get a written timeline by 9am.
Do we have to rip out our current tools?
Rarely. We'll work with what you have where it's sensible and tell you plainly when something costs more to keep than to replace. No forced migrations to hit a sales target.
How long does onboarding take?
Two weeks for the audit and stabilisation, then we're running. Larger or messier estates can take six weeks. You'll have a named engineer from day one.
What does "unlimited support" actually mean?
It means we don't meter your tickets. There's a fair-use policy for full ERP rollouts and similar project work — but day-to-day support never runs out mid-month.
Are you insured and certified?
ISO 27001, Cyber Essentials Plus, £5m professional indemnity and £10m public liability. Certificates available before you sign anything.
Next step

Let's find the gaps before someone else does.

A free 20-minute call with an engineer. No deck, no discovery theatre — just a straight read on what's exposed and what it would take to fix.

+44 20 7946 0812 hello@meridian-it.example 18 Finsbury Circus, London EC2M 7EB

We reply within one business hour. No newsletters, ever.